ZenTop Triage routes, prioritizes, and summarizes your ConnectWise or Halo tickets automatically — so your team stops triaging and starts closing. Built by MSP operators, for MSP operators.
MSP dispatch hasn’t kept up. Your techs are reading tickets, guessing priority, and routing by gut feel — every single day.
High-priority issues get buried in the queue. By the time a tech grabs them, SLA has already slipped and the customer is calling in.
Tickets land with the wrong tech — wrong skill set, wrong shift, wrong board. Reassignments kill efficiency and frustrate your team.
Every ticket looks the same until someone opens it. Without intelligent classification, triage is a guessing game you play 50 times a day.
ZenTop Triage plugs into your ConnectWise Manage, HaloPSA, Hudu, and IT Glue environments and gets to work immediately — no rip-and-replace, no workflow overhaul.
ZenTop Triage pulls every new and updated ticket from your PSA in real time via API sync.
AI reads the ticket subject, notes, and history — then assigns priority, category, and urgency scores automatically.
Each ticket is matched to the right tech, board/team, and queue based on skills, availability, and SLA windows.
Your dispatcher sees a clean, prioritized queue — with AI-generated summaries so techs hit the ground running.
Lock in an early adopter rate that stays with you through GA. Exclusive offer for this conference only
Most MSP dispatch tools are either too basic or cost >$500/mo with enterprise minimums. ZenTop Triage is full-stack dispatch intelligence at a price your P&L can justify from day one.
Every decision in ZenTop Triage was made by people who’ve run MSP operations. No enterprise bloat, no generic helpdesk thinking.
Deep native integration with ConnectWise Manage, HaloPSA, Hudu, and IT Glue — not a bolt-on. Tickets, boards, members, and SLAs all sync in real time.
You keep your existing CW and Halo workflows intact. ZenTop Triage layers on top — so if you don’t love it, nothing is broken.